Small World Migration protects your personal information using LodgeHQ, a secure migration practice management platform hosted on Amazon Web Services (AWS) infrastructure in Australia.

Your documents and records are encrypted, access‑controlled, and stored within Australia. LodgeHQ applies strong security measures including multi‑factor authentication, role‑based access, firm‑level data isolation, and comprehensive audit logging. Independent verification supports these controls through SMB1001:2026 Gold certification, CASA Tier 2 assessment, Microsoft Verified Publisher status, and Chrome Web Store review.

Some supporting services (such as email delivery, payments and messaging) operate outside Australia. These cross‑border flows are disclosed in LodgeHQ’s Sub‑processor Register.

Small World Migration complies with the Australian Privacy Principles (APPs), the New Zealand Information Privacy Principles (IPPs), and the professional Codes of Conduct for MARA and IAA. Your information is never sold or used for external purposes, and is only disclosed where lawful and necessary.

This Privacy Policy outlines how Small World Migration collects, uses, stores and protects your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Privacy Act 2020 (NZ), and the New Zealand Information Privacy Principles (IPPs).

1. Collection of Personal Information

We collect personal information necessary to provide migration advice and services for Australia and New Zealand. This may include:

• identity documents
• contact details
• visa history
• employment and education information
• financial and tax records
• relationship and family details
• documents required for visa applications

Information is collected directly from you, through authorised representatives, or via secure digital submission through LodgeHQ.

2. Use of Personal Information

Your information is used solely for the purpose of providing migration assistance, including:

• assessing eligibility
• preparing visa applications
• communicating with government departments
• maintaining accurate client records
• meeting legal and professional obligations

We do not use your information for marketing, nor do we sell or disclose it to third parties unless required by law or with your explicit written consent.

3. Storage and Security

All client information is stored securely within LodgeHQ, which uses Australian‑based servers, strong encryption, multi‑factor authentication and strict access controls. Physical and digital safeguards are in place to prevent unauthorised access, modification or disclosure.

4. Disclosure of Information

We may disclose your information to:

• the Department of Home Affairs (Australia)
• Immigration New Zealand (INZ)
• skills assessing authorities
• health and police check providers
• authorised third parties directly involved in your application

Disclosure only occurs where necessary and lawful under Australian or New Zealand legislation.

5. Access and Correction

You may request access to your personal information or ask for corrections if you believe any details are inaccurate. Requests can be made in writing to Small World Migration.

6. Retention and Destruction

Client records are retained for the period required under:

• the Migration Agents Code of Conduct (Australia) – typically seven years
• the IAA Code of Conduct (New Zealand) – retention as required for professional record‑keeping obligations

After this period, records are securely destroyed or permanently deleted.

7. Complaints and Enquiries

If you have concerns about how your information has been handled, you may contact Small World Migration directly. You may also lodge a complaint with:

• the Office of the Australian Information Commissioner (OAIC)
• the New Zealand Office of the Privacy Commissioner (OPC)